Important Concepts You Need to Know about Unified Communications

There are many ways that you can communicate with your contacts. This can be done through your desk phone while you are at home or in the office. Or, if you are at the park, a restaurant, or outside your home making a business call, you can use your cellular phone. Other ways that you can communicate with your contacts are through instant messaging, email, video conferencing, fax, and many others. Now, with all the means of reaching your contacts, it can be very hard to manage all of them. But today you can combine everything through a system called unified communications.


There are many things that you should know about Cisco unified communications

Image attributed to Wikimedia Commons: The U.S. Army

Understanding unified communications (UC)

UC seeks to combine or integrate different communication services such as video conferencing, file sharing, SMS, telephone calls, emails, and others. All these communication services come in one entity rather than being on separate devices or gadgets. Through UC, you can centralise all communication and direct everything from the central database.


Presence with UC

Presence is the term used to refer to the availability of your contact and his or her openness for communication. One good example of this is the list of your contacts found in your email messenger. Along with the list of your contacts is each person’s status. It might display an indicator which tells whether that person is online, offline, away from their computer, or busy.

In addition to this, your contact may also add to his or her status what he is currently doing, such as working on a specific task, taking a break for 20 minutes, or any other information that people should know. Based on the information you read on your employee’s status, you can make appropriate decisions. In some cases, UC allows computer and mobile devices to be connected.

Unified contacts

Sometimes, knowing the status of your contact is not enough. Your contact might have different ways of being reached. For example, your contact might not only use his or her desk phone but also his mobile phone, computer, laptop, and other mobile devices. It can be hard to remember all that contact information. There is the possibility that you might not be able to reach a person if he is using a phone number you forgot to record. Fortunately, unified communications has a solution to offer: UC can assign a single number to all your communication devices. ‘

Unified communications benefits

It is pretty obvious that Cisco unified communications can be very useful and beneficial. One of the primary benefits of UC is real-time communication. Because of this, you can stay in touch, updated, and informed about anyone and anything almost immediately. When you need information, you can get it as fast as possible. Other benefits of UC are cost-effectiveness, accessibility, the ability to document and record, and a centralised database, just to name a few.

These are some of the most important things that you should know about UC. Take some time to explore this topic as this can help you communicate more effectively with your contacts.

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